Last updated: [Current Date]

1. Regular Course Refund Policy

Our refund policy for regular courses:

• 100% refund if cancelled 7 days before course start
• 75% refund if cancelled 3-6 days before course start
• 50% refund if cancelled 1-2 days before course start
• No refund once course has commenced

2. Online Course Refund Policy

For online courses:

• Full refund within 48 hours of purchase if no content accessed
• 50% refund within first week if less than 25% content accessed
• No refund after first week or if more than 25% content accessed

3. Cancellation Process

To cancel your enrollment:

• Submit written cancellation request
• Include enrollment details and reason for cancellation
• Provide bank details for refund transfer
• Allow 7-10 working days for refund processing

4. Non-Refundable Items

The following are non-refundable:

• Registration fees
• Study materials once delivered
• Examination fees
• Processing charges

5. Special Circumstances

Refunds may be considered in cases of:

• Medical emergencies (with documentation)
• Relocation due to job transfer
• Natural disasters or force majeure

6. Course Transfers

• Course transfers allowed within 30 days of enrollment
• Transfer fee may apply
• One-time transfer policy
• Subject to batch availability

7. Payment Refund Method

• Refunds processed to original payment method
• Bank transfer for cash payments
• Credit note for future courses (if preferred)

8. Franchise Refund Policy

For franchise partners:

• Separate refund terms as per franchise agreement
• Non-refundable franchise setup fees
• Material return policy applies

9. Disputes

In case of disputes:

• Submit written complaint to management
• Provide all relevant documentation
• Resolution within 15 working days